How ordering works

Your order, traced.

From checkout to your door — here is exactly what happens, and how long it takes.

A parcel on the doormat, a beagle sniffing the box while its owner kneels beside it
US onlyORBLY · ORDER SLIP
From
US partner warehouse
To
Your door, USA
Range
Dogs & cats — toys, grooming, comfort
Shipping
$4.99 under $79 · free from $79
Order slip Browse the range
  1. 01 · Checkout

    You order

    Checkout runs through Shopify Payments. Orbly ships within the United States.

    $4.99Flat US shipping · free from $79

    Shop the range
  2. 02 · Dispatch

    We process

    Your order is confirmed and prepared for dispatch.

    1–2Business days to dispatch

  3. 03 · In transit

    It ships

    Your order is packed, handed to the carrier and tracked — the tracking link lands in your inbox the moment it ships.

  4. 04 · Delivery

    It arrives

    Your parcel travels within the United States and is handed over at your door.

    5–8Business days after dispatch

  5. 05 · Coverage

    You're covered

    Unused items in their original packaging can go back, and questions get a written reply from a person.

    30Days to return · email reply in 24–48h

If something's not right

Check your order within 3 days of delivery. If something arrived damaged or wrong, send a photo and your order number and we replace or refund. Other returns need a return authorization; the buyer pays return shipping and a 15% restocking fee.

Read the return policy